Return Policy - ichimall.com

At ichiMall, we specialize in second-hand and outlet products. Each item is unique and sold as-is. The product pages include descriptions and photos that accurately represent the item's condition.

Basic Policy: All Sales Are Final

As a general rule, returns and exchanges are not accepted for second-hand or outlet items. We cannot accept returns/exchanges for the following reasons:

• Change of mind after purchase
• Size or compatibility issues
• Signs of normal use or aging described or shown on the product page

Please read the description carefully and review the photos before purchasing. Contact us if you have any questions.

Exceptions to the Return Policy

We may consider returns or refunds in the following exceptional cases. Please contact us within 7 days of receiving the product:

Significant Differences from Description

Examples include unlisted major defects or damages, or missing essential functions. Minor scratches, signs of use, or defects visible in the photos are not eligible.

Undisclosed Major Defects

If there is a significant functional issue not mentioned in the product description, making the item unusable for its intended purpose.

Shipping Mistakes

If you received a product different from what you ordered.

Procedure for Exceptions

1. Contact Customer Service Immediately
   You must contact us before returning the item. Unauthorized returns will not be accepted.
2. Contact Info:
   Email: [email protected]
3. Review of the Request
   We will examine your claim and the provided evidence. We may ask for additional information.
4. Return Instructions (If Approved)
   If your return is approved, we will provide return instructions including the address and shipping label. Return the product in its original condition with all accessories.

Return Shipping Costs (Exceptions Only)

If the return is due to our error (e.g., wrong item, undisclosed defect), we will cover the return shipping (either via reimbursement or coupon).

We cannot cover shipping costs for non-qualifying or unapproved returns.

After the Return (Exceptions Only)

Inspection

We will inspect the returned item to confirm the issue.

Resolution

If a problem is confirmed, we will usually provide a full refund, including the initial shipping fee. Due to the nature of second-hand items, we cannot offer replacements.

Processing Time

Refunds are typically processed within 5–10 business days after inspection.

About Exchanges

Due to the nature of our products, exchanges are generally not offered.

Legal Compliance

This policy complies with consumer protection laws regarding second-hand goods. Legal warranties for hidden defects and fitness for purpose may apply under certain conditions even to second-hand items.

Contact Us

For questions before purchase or to report an issue covered by exceptions, please contact us at:

Email: [email protected]

Thank you for understanding the specific policies related to second-hand items.